Keep the appointment present before the day arrives.
Automatic reminders use the enabled notification channels to bring the upcoming booking back to the client at the right point in the journey.
A reminder connected to the booking.
The appointment provides the context, the notification setup provides the channel.
- Keep details current
- Use enabled channels
- Keep a trace
No separate reminder list to rebuild.
The reminder flow starts from upcoming bookings already present in Glow Up and uses their appointment context.
- Automatic reminder flow before the appointment
- Booking date, time and establishment used in the message context
- Notification settings respected by the available channels
Delivery context stays visible to the team.
The client timeline helps the team understand which booking communications were recorded before the visit.
- Reminder event associated with the relevant client
- Communication context available before the appointment
- Booking remains the source of date and time information
Works with
Explore the connected parts of Glow Up for Merchants.
- Online booking
- Calendar and schedules
- Client reviews
Make reminders part of the booking journey.
Review the available channels and how reminder activity fits the client timeline.
Reminder questions.
Do reminders use a separate calendar?
No. They start from the upcoming bookings already present in the operational calendar.
Which notification channel is used?
Delivery follows the channels available and enabled for the client and establishment.
Can the team see reminder activity?
Recorded reminder events remain available in the relevant client and booking context.