Reschedule a booking

Before you start

You move a booking in GU Bookings. There are two ways to do it, and nothing changes until you confirm.

• The Reschedule button. Open the booking and tap Reschedule. Then tap the new time on the calendar.
• Drag the booking. Drag the booking to its new time on the calendar. On a tablet, hold it for about half a second first. With a mouse, press it and drag.
• Who can move a booking, and when. Any team member can move a booking, until it starts. A booking cannot move to a time that has already passed.

Move a booking with Reschedule

The booking keeps its services. Only the date, the time and, if you want, the team member change.

• Open the booking. On the calendar, tap the booking. It opens on the right, with its date and time at the top.
• Tap Reschedule. Reschedule sits at the top, to the right of the date. It is also under the three dots at the bottom. The booking closes, and a band at the top of the calendar says Select a time to book.
• Nothing has changed yet. The booking stays where it is until the last step. To stop, tap the X on the left of the band. You go back to the booking.
• Tap the new time. In the day view, tap the new time in the column of the team member who will do it. In the week or month view, your first tap may open that day. Then tap the time.
• Moving it to another team member. Tap the time in another team member's column. Every service in the booking goes to that person.
• Check the new time, then tap Update. The booking opens again with the new date and time at the top. Check them, then tap Update at the bottom.
• Choose whether to tell the client. A Save changes? window opens. Notify the client of this change is ticked for you when the date or time moved. Untick it if the client already knows. Then tap Update booking. Keep editing takes you back without saving.
• What done looks like. The Booking updated screen shows the service, the new date and time and the team member. Tap Done. The booking now sits at its new time on the calendar.

Drag a booking to a new time

You can move a booking straight on the calendar, with a finger or a mouse. Nothing changes until you tap Reschedule in the window that opens.

• On a tablet, hold the booking still for about half a second, until it comes away under your finger. Then drag it to the new time. With a mouse, press it and drag. To give it to another team member, drop it in their column.
• A window opens with the old and the new time. Cancel puts the booking back where it was. The Reason (optional) list notes why it moved. The client never sees it.
• Tick or untick Notify the client of the new time, then tap Reschedule. Moving the booking... shows while Glow Up saves it. Then Booking moved shows with the new start time.
• When the box is ticked for you. Glow Up ticks it when the booking moves by more than 24 hours or to another team member. For a smaller move, it stays unticked. Check it before you confirm.

If the new time is not free

Glow Up checks the new time again when you confirm. If it cannot take the booking, nothing moves and a message says why. If you drop a booking on a time that has passed, it goes back. A short message at the bottom of the screen says why. A booking dropped outside that day's opening hours also goes back at once. So does one dropped outside the team member's working hours or on their time off. The booking was not moved opens and says why.

• Slot conflict or Resource unavailable. This window opens after a drag. The time is taken, by another booking or by the room or equipment the service needs. Tap Pick another slot or Cancel. The booking goes back to its place, and you can try a free time.
• When an Owner or Admin is signed in. If another booking holds the time, Slot conflict shows Override and continue instead of Pick another slot. Tap Override and continue, then choose an Owner or Admin, who enters their PIN. The usual drag window opens: tap Reschedule. Both bookings then stand at the same time for that team member. If you close the PIN window, the booking goes back and nothing is saved. Over blocked time, or a room or equipment already in use, you can only pick another slot.
• Could not update the booking. This screen says why: the time is taken, the team member is not working or is on leave, or you are closed. Tap Close to go back to the booking. Then tap Reschedule and pick another time.
• The booking was not moved. This window opens after a drag, when Glow Up refuses the new time. It says why: the time is taken, the team member is not working or is on leave, or you are closed. The booking stays at its old time. Tap Close, then try another time.
• Booking runs into another. This warning shows on the booking when its new end time overlaps another booking. Tap Reschedule again and pick a time with enough room.
• You cannot double-book by mistake. A team member cannot have two bookings at the same time, unless an Owner or Admin overrides it with their PIN. A booking also cannot move outside your opening hours or the team member's working hours.

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